Frequently Asked Questions

MOVE LOW COST…DO YOU PROTECT MY FURNITURE WHEN YOU MOVING IT?

Our Move Low Cost Specialists will protect your furniture with our heavy duty storage blankets in your home prior to transportation. We also stock  shrink wrap in case of extra layers of protection. Low COST..but SAFE.

WHAT DOES THE TRAVEL FEE COVER?

Our flat rate, one time travel fee covers us getting to your move location, and getting back to our office from your drop off location. We pride ourselves in giving upfront pricing, no surprises.

WHAT HAPPENS IF MY ITEMS ARE DAMAGED DURING THE MOVE?

As per our terms and conditions we are bound to pay damages by weight. We do reserve the right to fix any item, or replace any item if it is not able to be fixed.

For our terms and conditions please contact our office and we shall gladly forward you a soft or hard copy.

WHAT HAPPENS IF MY HOME IS DAMAGED DURING THE MOVE?

We will fix any cosmetic damage to walls, floors, and ceiling. Structural damage if not easily fixed will be subcontracted out through our insurance agent or a settlement will be arranged.

DO YOU MOVE IN THE RAIN/BAD WEATHER ? IF SO HOW DO YOU PROTECT MY ITEMS?

Yes, we do make moves in any non severe weather condition. Items will be covered by storage pads or shrink wrap as they exit your home, and wiped dry as they enter the truck or your new home.

DO YOU PROTECT MY HARDWOOD FLOORS, CARPET, OR TILE?

Our Move Low Cost Specialists really, really care. We protect flooring as necessary at no extra cost. In case you need full carpet shield we offer that as well for a small fee. We take stress out if your move…keeping your home safe and at a low cost.

WHAT SIZE ARE YOUR TRUCKS?

Each Move Low Cost location has different size trucks to serve you. Our clean trucks range from 20' to a 26' mover's box. In case of an international move this could go up to 45 ft a container.

WHAT HAPPENS IF ALL OF MY ITEMS DON’T FIT ON ONE TRUCK?

We have trained personnel who will estimate through their experience many trucks your move will need. In the event that all of your items don’t fit on one truck, the crew will either make an additional trip or send out an additional truck.

DO YOU PROVIDE FIXED RATE QUOTES?

We can offer an hourly rate move, however for large moves our local franchise  can give you a flat rate estimate.

WHEN DOES MY HOURLY TIME START?

The clock starts when we arrive at your home. We also stop once we deliver complete to your next move and you confirm we've moved everything you need us to move.

CAN YOU MOVE PLANTS?

Of course and we love plants, but they can be tricky so we suggest you move them ahead of time so they don’t get damaged.

CAN YOU MOVE BOXES WITH NO LIDS ON THEM?

All boxes need to be covered, if no cover is available, we ask that you re-pack, or allow our MOVE LOW COST  Specialists to shrink wrap your box for a small charge.

HOW WOULD YOU PROTECT MY FURNITURE WHEN YOU MOVE IT?

We use shoulder harness straps and padded dollies to help prevent any damage to large furniture items. If necessary our MOVE LOW COST Specialists will wrap your items before we move them to further protect them from any damage.

DO YOU HIRE DAY LABOURERS OR DO YOU HAVE YOUR OWN EMPLOYEES?

Move Low Cost uses only our own trained employees, who are thoroughly trained and certified to be Move Specialists. Our movers are awesome!

DO YOUR PRICES CHANGE ON THE WEEKENDS?

Move Low Cost may charge peak pricing during the busiest times of the year due to higher operational costs; however, we always provide upfront rates during the estimate process and you will know the hourly rate before booking your move. No surprises on move day! ​

ARE YOU LICENSED, INSURED?

All our local Move Low Cost locations are fully insured and licensed to provide you worry free service. All our Move Low Cost Specialists are trained to make your day stress free and easy, almost fun!

DO YOU HAVE ANY HIDDEN FEES?

Move Low Cost only gives upfront pricing. We have no hidden fees, our prices are all inclusive. We charge an hourly rate for your move that is quoted to you upfront, and the only other charge is our flat-rate one time travel fee, which is explained to you ahead of time. No suRprises, just awesome movers with a smile!

WHAT FORM OF PAYMENT DO YOU ACCEPT?

All Move Low Cost locations accept credit card payments, while some may also accept cheque or cash.

DO YOU MOVE PIANOS?

Move Low Cost moves upright (spinet) or console pianos. Grand and Baby Grand pianos may be moved, but we need to come and give you an on-sight estimate just to make sure we can keep your piano safe and secure during the move.

WILL YOU DISASSEMBLE AND REASSEMBLE MY BED?

Our Move Me Specialists will disassemble and reassemble all standard beds. Custom made beds or baby cribs will need to be disassembled before we arrive, and then we will move them with care to your new home.

DO YOU PROVIDE SENIOR A SENIORS CITIZEN DISCOUNT?

Every now and then we discounts. These are done via advertisements we send out, or you find online.
 

WHAT DON'T YOU MOVE?

Here is a list of things that we do not usually move for you, however, please us a call and we will discuss the specific move and we shall do our very best to accommodate:

· Extremely heavy items, such as safes. (we can but special equipment charges may apply)

· Ammunition, firearms, and combustible items.

· Appliances connected to, or items containing, gas.